Customer service

  • Each customer is allocated by an official who manages all projects of the Company.  A customer is always aware which person is to be addressed if there are any questions and knows who is responsible for executed work.  Project manager takes care of strict observance of engineering assignment agreed with a customer as well as compliance with testing standards enacted by ESOMAR (European Society for Opinion and Marketing Research).
  • Subscriber-based service, assistance in solution of current tasks of a customer. We render support to our customers after execution of a project: there is always a possibility to contact us and get immediate free advice if there are any questions related to executed work.  
  • Flexibility at determining research schedule. We match our customers’ plans. Our Company hasn't been presented any claims by customers for violation of contractual deadlines during the six years' experience.
  • Attractive pricing policy for clients.